Two days ago I went to Northside Honda in San Antonio, for an oil change and regular maintenance where I was assured it would take two hours. After five hours of waiting without an update, a hello, or a kiss my brake fluid, I finally wrote a check for work done and left with my car, albeit, on unhappy terms with Ralph, my “service representative.”
The next afternoon at 4pm, Ralph called to say my check had “been voided” and I needed to bring him another check RIGHT NOW, before they closed. I told him I couldn’t come to the dealership, but I would mail them another check in the morning. Sixty seconds later Ralph called back and said his boss told him to come to my house NOW and GET MY CHECK. When I told him I wasn’t home, he said, “Well where are you?” When I said I was in Fredericksburg, Texas, he told me he was leaving NOW and would drive to Fredericksburg and FIND ME. I should have said, “Do you realize how creepy that is, Ralph,” but I didn’t. (Even under the best of conditions that’s an hour and a half drive, but in rush hour traffic with highway construction and lane closures… ?) Instead I told Ralph their strong-arm tactics were offensive and not to call me again, but I would put another check in the mail.
Well guess what Ralph? I’ve changed my mind. First I want an apology for making me wait five hours, and then I want another apology from you and your boss for the two phone calls where you tried to intimidate and bully me. You browbeat the wrong woman, Ralph.
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